Refund and Returns Policy
- At JRPanel, we value every customer's experience and strive to provide high-quality custom membrane switches and panels. We understand that sometimes things may not go as planned, and we want to make the refund and return process as smooth as possible for you. Below, you'll find all the necessary information to guide you through our policy. 1. Can I Get a Refund or Return My Product?
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Since our products are custom-made, we do not accept returns or refunds unless there is a quality issue or the item received does not match your confirmed order. However, we are always happy to work with you to resolve any concerns.
You may be eligible for a return or refund if:
• The product has manufacturing defects (e.g., incorrect printing, faulty assembly, or damage during production).
• The product does not match the specifications of your confirmed order (e.g., incorrect dimensions or materials).
• You report the issue within 7 days of receiving the product.
If your situation falls outside these conditions, please contact us—we are always willing to find a way to assist you.
2. How Do I Request a Return or Refund?
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We have made the request process simple and straightforward:
1. Contact Us First – Send an email to service@jrpanel.com with your order number and a detailed description of the issue.
2. Provide Evidence – Attach clear photos or videos showing the defect or discrepancy.
3. Wait for Confirmation – Our team will review your request and respond within 2 business days with a solution.
4. Return the Product (If Required) – If a return is necessary, we will provide you with the return instructions.
5. Receive Your Refund or Replacement – If your request is approved, we will process the refund within 5-7 business days or arrange a replacement.
3. Who Pays for Return Shipping?
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• If the return is due to a manufacturing defect or our mistake, we will cover the shipping cost.
• If the return is due to customer errors, such as incorrect specifications in the provided design file, the customer will be responsible for the shipping cost.
If you are unsure about whether your case qualifies, please feel free to reach out to us.
4. Can I Cancel My Order?
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Yes, but only before production begins. Since our products are made-to-order, once we start production, cancellations are not possible.
If you need to make changes to your order, please contact us as soon as possible.
5. Need Help? Contact Us!
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We are here to assist you. If you have any questions or concerns, please feel free to reach out.
📧 Email: service@jrpanel.com
